If it didn't work out, we'll give your money back.
We'd rather refund a month than keep a customer who feels stuck. Here's how it works, in plain English. There's no form to fill in and nobody will try to talk you out of it.
Your first 14 days
If you upgrade to Pro or Team and change your mind within 14 days of the charge, we'll refund the full amount. It doesn't matter why. Maybe you only needed it for one migration, maybe it wasn't what you expected, maybe you found something you like better. All of those are fine.
Reply to the receipt email, or write to hello@supercrontab.com, and say you'd like a refund. We usually process it the same working day, and the money is back on your card within 5 to 10 business days, depending on your bank.
After 14 days
Monthly plans aren't refunded once the 14 days have passed, but you can cancel at any time from your account page. You keep everything you paid for until the end of the current billing month, and we won't charge you again.
Yearly plans are different, because a year is a long time to commit to. Cancel a yearly plan at any point and we'll refund the months you haven't used yet, counted from the start of the next month. So if you cancel four months into a year, you get eight months back.
If we messed up
If Supercrontab was down and your jobs didn't run, that's on us, not you. Any month where we miss our 99.9% uptime commitment is refunded in full on request, no matter how long you've been a customer. You'll find the uptime figure for each month on your invoice.
The same goes for billing mistakes. If you were charged twice, or after you cancelled, tell us and we'll put it right straight away, plus an extra month free for the hassle.
The small print, kept small
- Refunds go back to the original payment method. We can't send them somewhere else.
- We can only refund once per account under the 14-day rule. If you upgrade, refund, and upgrade again, the second charge is final.
- Downgrading to Free doesn't trigger a refund on its own. Ask for one and you'll get it, if you're within the window.
- Consumers in the EU and UK have statutory rights that this policy doesn't take away. Where the law gives you more, the law wins.
Questions
Email hello@supercrontab.com. A person reads it, usually within one business day.